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Terms & Conditions

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1. General Information

1.1. Introduction

  • Lion Tech Electronics Zim (referred to as “we,” “us,” or “the company”) operates as a sourcing tech store based in Harare, Zimbabwe. Our services include accepting orders for various products, such as phones, drones, DJI, JBL, and Sony.

1.2. Acceptance of Terms

  • By accessing and using the Lion Tech Electronics Zim website (liontech.co.zw), engaging with us via WhatsApp or Instagram, and utilizing our procurement services, you agree to be bound by these terms and conditions. Please read them carefully.

2. Ordering and Purchasing

2.1. Contract Formation

  • When placing an order through our website, WhatsApp, Instagram, or utilizing our procurement services, you acknowledge that you are legally capable of entering into a binding contract.

  • All orders are subject to availability and acceptance by Lion Tech Electronics Zim.

2.2. Ordering via WhatsApp and Instagram

  • We provide convenient platforms that enable you to send and receive orders, inquiries, and transaction-related information via WhatsApp and Instagram.

  • By engaging in such communication, you agree to abide by these terms and conditions.

2.3. Procurement Services

  • Our procurement services facilitate the acquisition of IT solutions and services for your business needs.

  • Let us help you:

    • Assess and define the right solutions tailored to your requirements.

    • Customize configurations and deployment of IT solutions.

    • Identify suitable purchasing options.

    • Efficiently manage licenses and contract renewals.

3. Payment and Billing

3.1. Accepted Payment Methods

  • We accept credit/debit cards, mobile money, and other specified payment options for orders placed through our website, WhatsApp, Instagram, or procurement services.

  • You agree to provide accurate and complete billing information.

3.2. Payment Discrepancies

  • In case of any discrepancies or issues with payment, please contact Lion Tech Electronics Zim promptly.

4. Shipping and Delivery

4.1. Shipping Details

  • Shipping costs and estimated delivery times are specified during the checkout process.

  • While we strive for prompt delivery, delays may occur due to unforeseen circumstances.

4.2. Delivery Address

  • You are responsible for providing a valid delivery address.

5. Returns and Refunds

5.1. Defective or Damaged Products

  • If you receive a product that is genuinely defective or damaged upon delivery, contact Lion Tech Electronics Zim within the specified timeframe.

  • We will assess the situation and, if verified, arrange for a replacement or refund as per our store policies.

5.2. User-Induced Damage or Misuse

  • Lion Tech Electronics Zim does not provide replacements or refunds for items that have been:

    • Intentionally damaged by the user (e.g., physical breakage, liquid damage, etc.).

    • Used contrary to the manufacturer’s instructions or not as intended (e.g., overclocking, improper installation, etc.).

  • It is essential to handle products with care and follow usage guidelines.

6. Intellectual Property

6.1. Content Ownership

  • All content on the website, WhatsApp, Instagram, and related platforms, including text, images, and logos, is protected by intellectual property laws.

  • You may not reproduce, distribute, or use any content without our explicit permission.

7. Privacy and Data Protection

7.1. Privacy Policy

  • Lion Tech Electronics Zim respects your privacy. Our privacy policy outlines how your data is collected and used.

8. Disclaimer of Warranties

8.1. Content Accuracy

  • While we strive to provide accurate information, we do not guarantee the completeness, accuracy, or reliability of the content on our website, WhatsApp, Instagram, or procurement services.

  • Use our platforms and services at your own risk.

8.2

WARRANTY AGREEMENT

Lion Tech Warranty Agreement

1. Coverage Duration

The warranty period for Lion Tech products shall be one year from the date of purchase. During this time, Lion Tech agrees to provide warranty coverage for the following items and services:

  • Defective Parts: Lion Tech will repair or replace any defective components.

  • Technical Support: Lion Tech offers free technical assistance for setup, installation, and troubleshooting.

  • Product Failure: In the event of product failure due to non-malfunction reasons, Lion Tech will provide refunds or replacements.

2. Exclusions and Limitations

This warranty does not cover the following:

  • Normal Wear and Tear: Damage resulting from regular use or wear and tear.

  • Improper Use or Maintenance: Issues arising from misuse or neglect.

  • Accidents or Negligence: Damage caused by accidents or user negligence.

  • Environmental Factors: Damage due to natural disasters, fires, floods, etc.

  • Compatibility Issues: Problems related to compatibility with other products or software.

3. Replacement Cost

Should a replacement be necessary, Lion Tech will offer it at 65% of the original customer purchase price. This cost covers the replacement product and associated labor.

4. Refund Limitation

Customers seeking refunds will be eligible for a reimbursement of only 35% of the original product price. This limitation applies to cases where a replacement is not feasible or preferred.

5. Limitation of Liability

Lion Tech shall not be liable for any:

  • Financial Losses: Including lost revenue or downtime.

  • Personal Injuries or Property Damage: Resulting from product use.

  • Intangible Losses: Such as damage to reputation.

6. Insurance

Lion Tech recommends that all customers carry adequate insurance coverage to protect against potential risks. In the event of product failure, the owner may seek reimbursement by filing a claim with their insurance provider.

7. Owner’s Obligations

Owners must:

  • Properly Maintain: Take care of the product.

  • Report Issues Promptly: Notify Lion Tech of defects.

  • Provide Access: Allow access for warranty-related repairs.

 

9. Governing Law and Jurisdiction

9.1. Applicable Law

  • These terms and conditions are governed by the laws of Zimbabwe.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Harare, Zimbabwe.

Please note that this formal document serves as a legally binding agreement between you and Lion Tech Electronics Zim. For the complete and detailed version, visit our official website. If you have any specific inquiries or require further clarification, feel free to reach out to us directly.

Thank you for choosing Lion Tech Electronics Zim!

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